Unhappy customer
MacM
1/5/2022
We have had ongoing issues with the oven on our Bosch range (HGS5865UC) since we bought it a year ago. We have already had 4 service calls to "fix" the problems, but they continue to happen. We have only been able to use our oven 6 of the last 12 months. The next service appointment isn't for a month, again another month without our oven working! This is extremely frustrating, and we would like some remedies, other than "we will try and come fix it, in a month"... a refund so I can buy a range that works, a replacement that isn't defective… something… anything. I was a general contractor for over a decade and installed dozens of appliance packages over the years and I can tell you that this isn't normal, or common to have so many issues with a new product. Any of the other manufacturers I dealt with would have replaced this thing 6 months ago or made it a priority to get this thing working properly.
I am beyond unsatisfied at this point, having to waste food because our oven doesn't work, not being able to bake birthday cakes for our kids, the list goes on and on.
I spent 90 minutes on hold yesterday (while trying to work) and the gentleman who finally answered was rude and instantly combative, saying it wasn't Bosch's place to give me any remedies other than sending another tech out to try and problem solve (again) and told me to call the place where we bought the range, since Bosch doesn't sell the range, only manufactures them… Albert Lee appliances (where we purchased the range) said that isn't the way it works. They said if Bosch can't permanently fix the ongoing issues, they need to replace it, or give you a refund, not Albert Lee.
Please call me to get some resolution, i'm not waiting on hold for another 90 minutes!
Originally posted on Bosch.com
No, I do not recommend this product
Oven does not turn on
Betzi
12/31/2021
Shame on bosch! what a horrible product Takes for ever to turn on oven. Stay away!
Originally posted on Bosch.com
No, I do not recommend this product
Temperature Control purely a guess
Skylar in Seattle
12/7/2021
Our new home came equipped with the full suite of luxury Bosch appliances. The styling really caught our eye, as we've had Subzero, Wolf, and Kitchenaid in previous homes.
But - I could not imagine that the oven does not display temp, and you cannot specify the temperature other than to turn a knob somewhere between 50• increments to set the temp. Without a digital readout of the current temp - it is unclear as to whether the oven is warming or at temperature or at the target to ensure that you have dialed the knob precisely between 350 and 400 to yield 375. This is definitely not a cooks oven, but rather a decorative piece in the kitchen.
As a side note, all of the other issues with getting the burners to light have been experienced. We've leaned to live with it but would not recommend this range if purchasing today until these design flaws are resolved.
Originally posted on Bosch.com
No, I do not recommend this product
Worst oven range in the market!
Nic Cass
10/26/2021
Please read all reviews before purchasing! This oven doesn't tell you the temperature, has boiler problems, burner issues and Bosch will not replace it! The oven looks good but isn't functional. I'm waiting for Bosch to resolve my issues without being on hold for 2 hours.
Originally posted on Bosch.com
No, I do not recommend this product
Oven doesn't show temperature or pre-heating!
Nicole
10/25/2021
Horrible oven for cooking! Looks great but made very cheap! The clock never shows you when it's pre-heating and no temperature is ever displayed. You literally have to guess. Knobs fall off SO easily. Bottom of oven needs a toekick and shows all dust and anything underneath it. I would never ever recommend this oven and Bosch should be ashamed about it.
Originally posted on Bosch.com
No, I do not recommend this product
Good stove
Tamar
10/24/2021
I've only had my range for a few months but I really love it! It cooks week both in the oven and the burners. The only warning I have is to really make sure it is level on the ground when you install it. Otherwise it makes a very annoying buzzing sound from slight bouncing.
Originally posted on Bosch.com
Yes, I recommend this product
Good stove
Tamar
10/24/2021
I've only had my range for a few months but I really love it! It cooks week both in the oven and the burners. The only warning I have is to really make sure it is level on the ground when you install it. Otherwise it makes a very annoying buzzing sound from slight bouncing.
Originally posted on Bosch.com
Yes, I recommend this product
Bosch 800 first review
FLBosch
10/22/2021
We like everything about this range except that the oven seems to be difficult to light. By the time it lights we end up with signficant smell of gas in the kitchen.
Originally posted on Bosch.com
Yes, I recommend this product
Gas range
Kacey
10/12/2021
We absolutly love this range! my husband and I are both chefs and this is the perfect range that looks beautiful in our home and works like a commecial kitchen range.
Originally posted on Bosch.com
Yes, I recommend this product
Oven Fan Noisy
Tara
9/21/2021
The very noisy oven fan when the oven is turned off runs for about an hour. I find this unacceptable. I've never owned a range with noise like this. I own all Bosch appliances and I have to say, this is unacceptable.
Originally posted on Bosch.com
No, I do not recommend this product
Oven doesn't work... still
Mackenzie
9/21/2021
The range works pretty well, except the large burner, with the small simmer burner in the middle, it has never worked properly. I like the look of the unit, however, as EVERYONE else has said in their reviews... the OVEN DOESN"T WORK! I have now had 3 different technicians out to "repair" the ignitor on the oven. It will work for a month (still intermitten, have to try 2-3-4+ times before it lights) then it will stop lighting. We have had this unit for 10 months +/- and are having a technician come out AGAIN... we have only been able to use our oven 5, out of the 10 months we have had this. Clearly Bosch knows they have a problem with the design on oven for this unit, as eveidenced by the reviews here, and the tehcnicians admission, that they have a design flaw. This is TOTALLY unacceptbale, especially when you are paying $4K+ for a new range. If they can't get it right this time, I'm going to demand a refund and get a dual fuel unit, with an electric oven... that works (hopefuly).
Originally posted on Bosch.com
No, I do not recommend this product
Waited 6 months and the oven doesn't work
Craig
9/17/2021
I waited 6+ months for the unit to arrive. Upon arrival the complete oven portion does not work and one burner does not light. Tech says European electronics installed in unit. Still waiting for repair. Quality of sheet metal instal was poor. Wrinkles in sheet metal panels because of improper fastening. One side panel was dented. The rear fan exhaust let's debris from the cooktop in but the fan cover can not be easily removed. Overall unimpressed with the design engineering and very disappointed that the unit was delivered after 6 months in a non functional state.
Originally posted on Bosch.com
No, I do not recommend this product
New Bosch Range
Robert
9/14/2021
We purchased an older home with a Garland stove that needed to be replaced. We are thrilled on how well the Bosch range integrated with our cabinets and it is a joy to cook with. Very happy with the price point when compared with other premium ranges. Finally the design is modern without being industrial.
Originally posted on Bosch.com
Yes, I recommend this product
Range review
Mike
9/9/2021
Love the unit with a few exceptions. I would have liked an oven temperature reading on the digital display. I also find the depth of the oven to be a little too narrow when using a pizza pan. I really like the easy roll out pull out shelf
Originally posted on Bosch.com
Yes, I recommend this product
Get a Different Gas Range
Terrible Range
9/1/2021
I wish I knew the amount of issues this range was going to give me so I would have purchased a different one. For the amount of money I paid, I would have expected much better! The oven never lights and when it does it clicks off within 15 seconds. The rare times it actually stays on- when I go check on teh food 20 minutes later, the oven is of course off and my food is cold. Its never a win for me! The top burners work fairly well, though the small simmer one never stays on- I can't complain about the other 5. The only way I am able to cook my food is the top broiler in the oven- sometimes it actually makes teh food tastier then cooking with an oven, but other times it just burns the food since the flames are directly over the food. I just want an oven that stays on- i'm not asking for much! I purchased this range in August of 2020, had it serviced already once and of course I was told everything was fine and nothing needed to be done, and now I have been waiting for well over an hour to try to schedule a new service date. I just can't take it anymore!
Originally posted on Bosch.com
No, I do not recommend this product
Bosch 800 Series Range
Evan
8/18/2021
I have been looking forward to getting a larger stove for years now and the Bosch has fulfilled all my dreams. I cook a lot and for a of people and it can handle anything I throw at it. The 6 burners on top accomodate my largest pans with no problems. Plenty of room to cook. The oven racks glide in and out so smoothly and all my food comes out great.
Originally posted on Bosch.com
Yes, I recommend this product
Good stove tricky knobs
Blue
8/10/2021
High quality cooking but left front burner doesnt ignite well. Takes some time to figure out igniting
Originally posted on Bosch.com
No, I do not recommend this product
great range in mid-price level
none
4/20/2021
I love the look and sturdiness of this range. It is easy to clean and operate. Having 6 burners gives much flexibility. The stove cooks well (I have gas) and heating the unit up is rather quick for this size stove which is great. The only two things that I'd tweak are the timer and preheat readiness functions. The timer is simply hard to figure out. When you pre-heat the oven there is no readiness light, just a ding. So if I am not standing right there, I may miss the ding. A little light or some other function to tell when the stove is ready is needed.
Originally posted on Bosch.com
Yes, I recommend this product
Pretty much what everyone else as said
troy
2/5/2021
Looks awesome, cooks well. But Its a mystery how to turn it on, the knob temp for oven is hard to read, no digital readout as to what the actual temp is, it only beeps once to let you know its warmed up and a fan that runs loud and long (even after you've stopped cooking).
Really dissappointed and makes me wonder, what the heck are you thinking Bosch?!
Originally posted on Bosch.com
No, I do not recommend this product
very unsatisfied
2/5/2021
I have tried to get service since i first purchased in aug 2020 without success. pilot light in oven not working and 1 of the stove top burners.
Originally posted on Bosch.com
No, I do not recommend this product
The New Range
1/23/2021
Sadly, we have been disappointed in our new Bosch, which came so highly recommended. The burners are sensitive and tricky to light. The oven fan runs for up to an hour after the oven goes off, so it is unnecessarily and persistently noisy. (I would disable this if I could!) The broiler is weak. The dial for oven temperature is very difficult to read because it is faint, tiny print and you have to turn your head sideways to read it. We like the heavy duty grates and variety of burner sizes. It is easy to clean the stove top.
Originally posted on Bosch.com
No, I do not recommend this product
Mixed feelings
sherbear97124
1/9/2021
We love the look of this stove and the range works great. It's the oven that seems to give us fits. The broiler lights and works great. However, when trying to use the oven for normal use, the light takes a bit to light and when it finally does, as soon as we open the oven door (even after it's been pre-heating for a few minutes), the pilot flickers and ultimately goes out. Not sure if this requires some adjustment or if this is simply an odd design flaw.... We would love it if Bosch could provide some input here.
Originally posted on Bosch.com
No, I do not recommend this product
Update on my previous reveiw
Ania
11/18/2020
In my last review in mentioned how the small burner would not light. The Bosch repairman fixed it in less than a minute. During the install we put the wrong burner cap on the wrong burner. That is all on us, because it does state in the instructions to make sure they are in the correct location. He also took care of the crooked feet with a little force. I gave it 5 stars to offset my 3 star reveiw. I still give it only 4 stars due to the feet problems. In this price range range this should never have been an issue. Now that all is fixed we really love the looks and function of this range. And would recommend.
Originally posted on Bosch.com
Yes, I recommend this product
So disappointed.
Justyna
11/17/2020
I wanted to write to let you know how deeply unhappy I am with the purchase of your new luxury, industrial professional 6 burner range. When comparing features, one looks at range size, the number of burners, the power output, and the size of the oven. Never did I think that you would remove standard expected features like a symbol showing you that the oven is preheated, or what temperature the oven is actually heated too. What happens if you walk away from the stove to quickly run to another room. Or to watch your small children. You'll miss the short preheat beep all together. And your "safety feature" on lighting your stove. Can you be any less descriptive in your manual around how to actually turn the oven on? It's going on 2 months now with this stove and it still takes me sometimes 20 min to turn it on! Do I just press and hold down the knob in the off slot for 2 seconds, 5 seconds,10? Do I have to keep holding it down while turning to my desired temperature? Is really the only way to know that it's on by looking at the bottom of the stove to see if the blue flame is there? Why does it flare on and then off unexpectedly. So I'm waiting 20 min for the stove to preheat but all along it never actually even turned on? With a family of 2 little kids at my feet waiting for their dinner? And how long before I can try to turn the oven back on before you stop locking me out? We spent a fortune on our dream kitchen and really appreciated Bosch's reputation and reliability which is why we bought the full suite of Bosch appliances - range, fridge, dishwasher. We were so happy to find you started making a 36 inch range, but this range has been the most disappointing feature of our entire dream kitchen that I am now stuck with for the next 10+ years until we purchase another one.
Originally posted on Bosch.com
No, I do not recommend this product
Nice but with problems
Ania
11/15/2020
After researching and shopping for a 36" gas range, we decided after 3 months to purchase the Bosch. We received the range on 07Nov2020. Upon assembly we noticed the legs were not straight when screwed in. The bottom pan was warped. Hoping they would straighten with the weight of the range we continued the install. After more than a week now the legs are still not plumb. The small burner on the back left is also malfunctioning. You can light it once but if you shut it off it will not relight. After a short wait it will relight. There is the smell of gas and the ignighter works but it will not light. I contacted Bosch via phone and after a 30 minute wait a representative answered. After stating my problem she referred me to a local repairman. I truly expected better from Bosch especially for a $4400 range. We are still debating on if we are going to return this range. The repairman will help us decide. We do love the Bosch 800 series dishwasher that we purchased at the same time. I hope Bosch can some how make this range right because other than the above issues we love it. It is a great looking and functional range. The oven is also very consistant.
Originally posted on Bosch.com
No, I do not recommend this product
Smaller Oven capacity than 30" version?
DaliFan
9/28/2020
How is it possible that the new commercial style 36" range has 3.4 cubic feet of capacity while the 30" has 3.6? This makes no sense.
Originally posted on Bosch.com
No, I do not recommend this product
